May I place an order without creating an account?
You must create an account to place an order. Having an account will make it easy for you to view your order history, track your order, manage your address book, and place future orders.

How do I register for an account?
You may register by clicking "Log In" located at the top right corner of our website and entering your information when prompted.

I registered for an account, but forgot my password. What do I do?
Click "Log In" in the top right corner of our website. Enter your Login ID and click "Submit." Click "I forgot my password." A new password will be sent to the email address associated with your account.

I forgot my Login ID. What do I do?
Please call us at 1-800-330-CAKE (2253) for assistance.

What are the Terms and Conditions for use of The Cheesecake Factory(R) Gift Cards?
The Cheesecake Factory(R) Gift Card can be used at any of The Cheesecake Factory(R) restaurants nationwide. You may add value to your gift card during any visit to The Cheesecake Factory(R) restaurants. The terms and conditions for use of a The Cheesecake Factory(R) Gift Card include:
- Please safeguard this Card as it cannot be replaced if lost or stolen;
- The Card does not expire or accrue fees;
- Except where required by law, this card cannot be refunded or redeemed for cash;
- Where prohibited by law, you cannot use this Card to pay for alcoholic beverages;
- Use of this Card constitutes acceptance of these terms and conditions;
- Card only valid in the United States and Puerto Rico;
- Not valid in the state of New Mexico;
- This Card is subject to all state and federal laws and regulations, which may change from time to time. Therefore the terms and conditions affecting this Card are subject to change without notice;
To find The Cheesecake Factory(R) restaurant nearest you or check the balance on your gift card, please visit us at thecheesecakefactory.com. You may also check your gift card balance by calling 1-888-891-2429.

Where can I use The Cheesecake Factory(R) Gift Cards and eGift Cards?
The Cheesecake Factory(R) Gift Cards and eGift Cards are valid at any of The Cheesecake Factory(R) restaurants within the United States excluding New Mexico.

What are my shipping options for gift cards?
Orders for gift cards with a total dollar value of less than $250 will be shipped via First Class Mail and will usually arrive within 5 - 7 days.
Orders for gift cards with a total dollar value of $250 or more will be shipped via 2nd Day delivery and will arrive in 2 - 4 business days.

How much is shipping and handling for gift cards?

How do I check the balance on my gift card?
You can check the balance on your gift card by visiting https://shop.thecheesecakefactory.com/order/gift-card.html or by clicking the "Gift Cards" tab and entering the card number and card PIN in the appropriate fields.
The Cheesecake Factory(R) gift card balances may also be checked without the PIN by calling 1-888-891-2429, 24 hours a day, 7 days a week.

I received a gift card that reads "With Our Compliments" on it. What is the difference between this complimentary gift card and a regular gift card?
Complimentary gift cards are given out by The Cheesecake Factory(R) free of charge for various reasons. It cannot be resold, cannot be used to pay for gratuities or alcohol, and is not redeemable for cash.

Do you offer discounts on corporate or large volume gift card orders?
Yes. Gift card orders with a total face value of at least $1,000 may be eligible for special programs. Call us at 1-800-330-CAKE (2253) between 10:00 AM - 6:30 PM Eastern Time, Monday through Friday, to learn about programs we offer that may meet your needs.

Do you charge sales tax on gift cards?
There is no sales tax charged on gift cards.

What forms of payment do you accept?
We accept the following forms of payment:
Visa
MasterCard
American Express
Discover

We do not accept payment by cash or check. If you experience an issue using a prepaid credit card, please call us at 1-800-330-CAKE (2253).

Do you accept credit cards with a billing address outside the U.S.?
We can only process credit cards with a billing address within the U.S., except New Mexico. We are unable to process credit cards with an APO or FPO military address, U.S. Territories or any other addresses outside the U.S.

May I pay for my order using multiple payment methods?
Yes, you may pay for your order using two credit cards. If you would like to split payment of your order total using two credit cards, you will need to indicate the dollar amount that you would like charged to the first credit card when you enter that card's information. You will then be prompted to enter a second credit card for the remaining balance.

Can I purchase The Cheesecake Factory(R) gift cards using The Cheesecake Factory(R) gift cards I already have?
No, we do not allow The Cheesecake Factory(R) gift cards to be purchased using our own gift cards. Balance transfers are not allowed between The Cheesecake Factory(R) gift cards.

What do you do to secure credit card information transmitted over the Internet?
Your privacy and security are important to us. We use commercial firewall technology that uses Secure Socket Layer protection and 128-bit encryption to secure your information. If you have an account with us, you will also be protected by your unique Login ID and password. However, if you would prefer, you may place your order via telephone by contacting us at 1-800-330-CAKE (2253).

How do I contact Guest Services?
Please call us at 1-800-330-CAKE (2253). We are open Monday - Friday from 10:00 AM - 6:30 PM Eastern Time. We are open for extended hours and weekends during select holidays throughout the year.